Instructions Try to log out and re-authenticate through TV provider įrom time to time we hear from Roku users that their picture is ' zoomed in.' We're not yet sure what causes the issue, but our research indicates that when this happens, unplugging the Roku, unplugging the HDMI cable and plugging it back in, finding another input on the television for the HDMI cable and/or editing the picture settings on the television or Roku device have helped many users.
Unlink/Relink your provider within My Profile (this should fix most stuff now).
*If the trouble occurs while activating Roku within a mobile or computer browser at NBC.com/activate, clear the browser data or cache. If you have a cable/dish/TV subscription that includes streaming the content you are trying to view online (check with provider internet-only plans won't work, and we can't stream where affiliates are in dispute with carriers), then unlinking your provider and relinking it will solve many current errors. If you don't have a subscription, read this to watch NBC shows, but you'll need one for Bravo, E!, Oxygen, SYFY, Telemundo and USA shows.
